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RETURN POLICY

For incorrect or defective items shipped, we have a 5-day return policy upon receipt of the order, subject to the following terms and conditions:

1. Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.

2. Items purchased as part of a set or multi-item pack have to be returned as a whole set.

3. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable on www.blackbox.sg

4. We do not accept returns if you changed your mind about a product.


How do you return an item?

Please email us at customerservice@blackbox.sg with your order number and information on the affected item.


Can you get a full refund instead of an exchange of a new product?

Full refunds are only offered in exceptional circumstances.